Welcome to Navoto! These Terms and Conditions (“Terms”) govern your access to and use of Navoto’s website (“Site”), products, and services (“Services”). By accessing our Site or using our Services, you agree to be bound by these Terms. If you do not agree, please refrain from using our Site and Services.
1. Acceptance of Terms
1.1. By accessing or using our Site and Services, you confirm that you have read, understood, and agreed to these Terms.
1.2. You must be at least 18 years old to use our Services. If you are under 18, you must have permission from a parent or legal guardian.
2. Use of Services
2.1. Permitted Use: You agree to use our Services only for lawful purposes and in compliance with these Terms.
2.2. Prohibited Activities: You agree not to:
- Use the Site or Services for fraudulent or illegal activities.
- Interfere with the operation of our Site or Services, including introducing malware or other harmful code.
- Access the Site or Services through unauthorized means or attempt to bypass any security measures.
3. User Accounts
3.1. Account Creation: To access certain features of our Services, you may need to create an account. You agree to provide accurate and complete information during the registration process.
3.2. Account Responsibility: You are responsible for maintaining the confidentiality of your account login details and for all activities under your account. Notify us immediately of any unauthorized use of your account.
4. Intellectual Property
4.1. All content on the Site, including text, images, graphics, logos, and software, is owned by or licensed to Navoto and is protected by intellectual property laws.
4.2. You may not copy, reproduce, distribute, or create derivative works from any content without prior written consent from Navoto.
5. Payments and Fees
5.1. If you purchase any paid Services from Navoto, you agree to provide accurate payment information and authorize us to charge the applicable fees.
5.2. All fees are non-refundable unless otherwise stated.
Refund Policy
At Navoto, we strive to ensure customer satisfaction with our products and services. This Refund Policy outlines the conditions under which refunds may be granted.
1. Eligibility for Refunds
1.1. Refunds may be issued if:
- A service or product is not delivered as promised.
- A technical issue prevents you from using the purchased service, and Navoto cannot resolve the issue within a reasonable time.
1.2. Refunds are not available for:
- Services already rendered or products already delivered and accepted.
- Change of mind after a purchase.
2. Refund Request Process
2.1. To request a refund, contact us at [info@navoto.com] within 14 days of the transaction date.
2.2. Provide your order details, proof of purchase, and the reason for your refund request.
3. Refund Approval
3.1. Refunds are approved at Navoto’s discretion after evaluating the request.
3.2. If approved, refunds will be processed to your original payment method within 7-14 business days.
Payment Policy
Navoto is committed to providing clear and transparent payment terms for our products and services.
1. Accepted Payment Methods
1.1. We accept payments via credit cards, debit cards, bank transfers, and other approved payment gateways listed on our Site.
2. Payment Timing
2.1. Payment is required at the time of purchase unless stated otherwise in a written agreement.
3. Failed Payments
3.1. If a payment fails, we will notify you immediately.
3.2. Services may be suspended until payment is successfully completed.
4. Taxes and Fees
4.1. Prices listed on our Site do not include applicable taxes unless explicitly stated. You are responsible for paying any applicable taxes or fees.
Return Policy
Navoto ensures that customers have a clear understanding of our return process for physical products.
1. Eligibility for Returns
1.1. Products may be returned if:
- The product is defective or damaged upon delivery.
- The product does not match the description on our Site.
1.2. Products must be returned within 30 days of delivery to be eligible.
2. Conditions for Returns
2.1. The product must be unused, in its original packaging, and accompanied by proof of purchase.
2.2. Certain items, such as personalized or custom-made products, are not eligible for returns unless defective.
3. Return Process
3.1. To initiate a return, contact [info@navoto.com] with your order details and reason for the return.
3.2. Navoto will provide instructions on how to return the product. Return shipping costs are the responsibility of the customer unless the return is due to an error by Navoto.
4. Refund for Returned Items
4.1. Once the returned product is received and inspected, a refund or replacement will be processed.
4.2. Refunds will be issued to the original payment method within 7-14 business days after approval.
6. Termination
6.1. Navoto reserves the right to suspend or terminate your access to our Site or Services at any time for violations of these Terms or other unlawful behavior.
6.2. Upon termination, your right to use the Site and Services will cease immediately.
7. Limitation of Liability
7.1. Navoto is not liable for any indirect, incidental, special, or consequential damages arising from your use of our Site or Services.
7.2. Our total liability for any claims related to the Services is limited to the amount you paid for the Services in the 12 months preceding the claim.
8. Disclaimer of Warranties
8.1. Navoto provides the Site and Services “as is” and “as available” without any warranties, express or implied.
8.2. We do not guarantee that the Site or Services will be uninterrupted, secure, or error-free.
9. Governing Law
9.1. These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction].
9.2. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].
10. Changes to Terms
10.1. Navoto reserves the right to update these Terms at any time. Changes will be effective upon posting on the Site. Your continued use of the Site and Services constitutes your acceptance of the updated Terms.